Digital e-books & downloadable publications  •  Effective 5 November 2026

Heal • Inspire • Learn • Grow

1. PURPOSE AND SCOPE

Infinity Inspiration sells downloadable e-books and other digital publications only. We do not ship physical books or merchandise. This policy explains change-of-mind cancellations, faulty digital content, non-delivery and refunds. It forms part of our Terms of Service. Nothing here excludes statutory rights that cannot lawfully be waived.

2. CHANGE-OF-MIND REQUESTS

Because digital files can be accessed and retained, discretionary change-of-mind refunds are generally not offered once digital supply has lawfully started and any applicable statutory withdrawal right has expired or been validly lost. If applicable law grants a cooling-off or cancellation right, that right takes precedence over this general policy.

3. EUROPEAN UNION AND UNITED KINGDOM CUSTOMERS

Eligible consumers may have a 14-day statutory withdrawal right for distance purchases of digital content. If immediate digital supply is requested during that period, applicable law requires the consumer’s prior express consent, acknowledgement that the withdrawal right will be lost when supply begins, and legally required confirmation of the agreement. A pre-selected checkbox or this policy alone does not replace that consent. If these requirements are not met, the consumer may retain the statutory right to cancel. Statutory remedies for defective or non-conforming digital content continue to apply regardless of any lost change-of-mind withdrawal right.

4. SOUTH AFRICAN AND OTHER INTERNATIONAL CUSTOMERS

South African electronic transactions are subject to the Electronic Communications and Transactions Act and other applicable consumer laws. The ordinary section 44 cooling-off right has an express statutory exception for sales of books, but other requirements and remedies remain applicable. For purchases governed by other jurisdictions, any mandatory local cancellation, conformity, refund and consumer guarantee provisions prevail.

5. WHEN WE WILL INVESTIGATE A REFUND OR REMEDY

We will investigate requests involving: (a) duplicate payments for the same order; (b) the wrong title, edition or language being supplied; (c) a corrupted, incomplete, defective or inaccessible file; (d) digital content that materially differs from the advertised description; (e) non-delivery or failure to restore access within the period required by law; (f) unauthorised transactions; or (g) any other situation in which a refund or other remedy is required by applicable law.

6. CORRECTIONS, REPLACEMENTS AND OTHER REMEDIES

Depending on the facts and applicable law, we may provide a repaired file, replacement download link, the correct publication, a price reduction, cancellation or a refund. We will not insist on repair or replacement if a customer is legally entitled to an immediate refund or another remedy. Remedies required by law will be provided within the legally required timeframe, without unlawful fees.

7. INCORRECT LANGUAGE OR EDITION

Each product listing should identify the language and edition. If we supply a different language or edition from that ordered, we will correct the supply or provide the appropriate legal remedy. If the correct disclosed version was supplied but the customer selected it in error, the request is normally treated as change of mind, subject to mandatory rights.

8. MISSING OR EXPIRED DOWNLOAD LINKS

If a download email is missing, check the spam or junk folder and confirm the purchasing email address. Contact us with the order number if the link is absent, expired or not working. We will verify the purchase and seek to restore access. An access restriction does not remove rights relating to non-delivery.

9. HOW TO REQUEST ASSISTANCE OR A REFUND

Email support@infinityinspiration.com with your order number, purchasing email address, publication title and a short explanation of the problem. Screenshots or error messages may help but are not mandatory if unnecessary to resolve the matter. We will review the request and communicate the outcome and available remedies. A customer exercising a lawful withdrawal right may send any clear statement of their decision to cancel.

10. REFUND METHOD AND TIMING

Approved refunds will normally be issued through the original payment method, unless a lawful alternative is agreed. We will process refunds without undue delay and within any applicable statutory deadline. The time at which funds appear may also depend on the bank or payment provider. No prohibited administration or restocking fee will be charged.

11. PAYMENT DISPUTES AND UNAUTHORISED TRANSACTIONS

If you believe a payment was unauthorised, contact your bank or payment provider promptly and notify Infinity Inspiration. We will reasonably investigate and cooperate with payment providers while respecting applicable rights.

12. NO PHYSICAL RETURNS

No physical product is supplied. Do not send books, packages or parcels to us. Requests are handled electronically through customer support.

13. RELATIONSHIP WITH OTHER POLICIES

This policy must be read together with our Terms of Service, Digital Delivery Policy and Privacy Policy. If a conflict arises, mandatory consumer protection legislation takes precedence. Any discretionary refund expressly promised at checkout or in a product-specific offer will be honoured according to its stated terms.

14. CONTACT DETAILS

INFINITY INSPIRATION

Website: www.infinityinspiration.com

Support email: support@infinityinspiration.com

Legal seller: INFINITY MARKETING AND BUSINESS CONSULTING (PTY) LTD

Business contact number: +27 839 566 246

Business address: 8 Kersie Street, Roodekrans, Roodepoort, 1724, South Africa.